About Us
Dr Two Marking Technology Sdn Bhd , previously known as Dr Two Solution Supplies and Services (2004-2006), was established on September 2006. In 1st November 2014 we started our business partner in Penang and established Dr Two Marking (Penang) Sdn Bhd. Our company specializes in supply and service of Coding and Marking Printer for the past 16 years. We also providing industrial packaging solution as well.
We are providing cost effective technical support and after sales service to more than 200 customers with more than 600 printers installation base. We are the sole distributor in Malaysia for Leibinger Small Character Printer (SCP) from Paul Leibinger GmbH & Co. KG., a product from Germany. Besides selling SCP printer, we are also distributor for Large Character Printer (LCP) and High-Resolution Printer and accessories for ink jet printer. We believed that by doing our specialized field we will be able to give our best service to our customer.
Our core values are
- Integrity in business
- Fast response to customer’s calls and complaints
- Focus on Solution for customer
- Perseverance in quality products
- Initiative to finish job, to learn and to help each other
Our Vision & Mission :
Our Vision:
- Become the well-known company brand name for your coding and marking needs in Malaysia.
Our Mission:
- Build a strong support team that works together to achieve our targets, that is to support customers for marking solutions in the fastest response time.
- Contribute the best sales and technical knowledge for supporting our customers.
- Reduce down-time for our customers.
- Promote work life balance for our staff. Besides hard working to support customers, and they also have time to enjoy family time.
Our Strengths
The goal of any organization is to gain more loyal customers. Loyalty is often dependent on customer satisfaction and satisfaction in turn is often determined by customer service. Loyal customers are often a constant source of revenue because they value a particular product or brand and reorder again. This kind of loyalty frequently passed on from one generation to another especially if the product is continually changed to meet their changing needs. Loyal customers are also willing to pay a premium price and are not easily deflected even though they are targeted by competitors. In fact, loyal customers provide free advertising through positive word-of-mouth, recruiting new customers for the company. Our staffs are well trained in providing high quality of customer service. Their many years of expertise and knowledge in ink jet printer and related industrial has guarantee to provide good and quality service to our customer.
Methods used to improve customer service are as follows: –
- Professionally train all sales personnel in product knowledge, product information is disseminated to sales personnel, so that they could explain to customers on its benefits and special features.
- Sales personnel are required to maintain close contact with customers, look into customers’ requirements and feedback. Customers’ feedback and complaints are handled promptly.
- Any defective parts brought up by customers (genuine cases) are to be replaced as soon as possible. The faulty parts have to send back to Principle office in a shortest time for warranty claim.
- Technical staff will be constantly upgrading their trouble shooting skills and also customers handling skill to enhance the service department quality and provide the best and fast response time to our customers.
Some of Our Top Customers References
| COMPANY NAMES |
|---|
| Careplus (M) Sdn Bhd |
| Careglove Global Sdn Bhd |
| SENTIENX (M) Sdn Bhd |
| Karex Industries Sdn Bhd |
| Ansell Malaysia (Kulim) |
| MAPA Glove Sdn Bhd |
| Rubbercare Protection Products Sdn Bhd |
| ITW Meritex |
| Bina Plastic Industries |
| Malaysia Milk Sdn Bhd |
| Lay Hong Food Corp Customer |
| Sime Darby Jomalina |
| Telepaper (M) Sdn Bhd |
| WRP Asia Pacific Sdn Bhd |
| Promac Industrial |
| PK Agro Industrial Products |
| Kilang Makanan Mamee |
| Mintye |
| Pacific Food Melaka |
| Canyong Packing Sdn Bhd |
| APM Coil Spring |
| Sindutch Cable Manufacturer |
| USG Interior (Far East) Sdn Bhd |
| LTK Melaka |
| PK AGRO Egg Farm |
| HL Rubber |
| AMWAY Malaysia |
| Reszon Diagnostic International Sdn Bhd |
Our Strengths
The goal of any organization is to gain more loyal customers. Loyalty is often dependent on customer satisfaction and satisfaction in turn is often determined by customer service. Loyal customers are often a constant source of revenue because they value a particular product or brand and reorder again. This kind of loyalty frequently passed on from one generation to another especially if the product is continually changed to meet their changing needs. Loyal customers are also willing to pay a premium price and are not easily deflected even though they are targeted by competitors. In fact, loyal customers provide free advertising through positive word-of-mouth, recruiting new customers for the company. Our staffs are well trained in providing high quality of customer service. Their many years of expertise and knowledge in ink jet printer and related industrial has guarantee to provide good and quality service to our customer.
Methods used to improve customer service are as follows: –
- Well train all sales personnel in product knowledge, product information is disseminated to sales personnel, so that they could explain to customers on its benefits and special features.
- Sales personnel are required to maintain close contact with customers, look into customers’ requirements and feedback. Customers’ feedback and complaints are handled promptly.
- Any defective parts, brought up by customers (genuine cases) are to be replaced as soon as possible. The faulty parts have to send back to Principle office in a shortest time for warranty claim.
- Technical staff will be constantly upgrading their trouble shooting skills and also customers handling skill to enhance the service department quality and provide the best and fast response time to our customers.
