Dr Two Marking
Technology Sdn Bhd

Dr Two Marking Technology Sdn Bhd (Co.no.200601015871) established on September 2006. 1st November 2014 we started our branch business in Penang and established Dr Two Marking (Penang) Sdn Bhd(1113653-H). Our company specializes in supply and service small character ink jet marking solution and other marking equipment such as Label Printer and Large Character Printer for the past 20 years. We also providing industrial packaging solution for customer in Penang as well. We are providing cost effective technical support and services, and supply fully compatible spare parts, accessories and quality consumables for ink-jet coder.

Presently, DR TWO Marking Technology at Center regent has manpower of 8 and Penang Branch at Northern area has 4 manpower. We work together with our business agent at center, northern and southern regent as part of our sales and supporting partners. The number is small, but we have successfully utilized everyone’s talent to achieve customer support satisfaction. We are from inkjet industrial service line with experience of more than 20 years to provide services and support to our loyal customer.  Our technical team has the significant knowledge in inkjet marking industrial to offer the market services from technical advice in phone call assist to the repair and maintenance of small character ink jet printers as well as on site customers training.

Currently we are providing after sales and services support to approximately 300 customers with more than 800 printers installation base. We are the sole distributor in Malaysia for Leibinger Small Character Printer (SCP) from Paul Leibinger GmbH & Co. KG., a product from Germany. Besides selling SCP printer, we are also distributor for Large Character Printer (LCP) and High-Resolution Printer and accessories for ink jet printer. We believed that by doing our specialized field we will be able to give our best service to our customer.

Leibinger
Printer & Supply

Our Core Values:

  • Integrity in business
  • Fast response to customer’s calls and complaints
  • Focus on Solution for customer
  • Perseverance in quality products
  • Initiative to finish job, to learn and to help each other

Our Vision

Become the well-known company brand name for your coding and marking needs in Malaysia.

Our Mission:

  1. Build a strong support team that works together to achieve our targets, that is to support customers for marking solutions in the fastest response time.
  2. Contribute the best sales and technical knowledge for supporting our customers.
  3. Reduce down-time for our customers.
  4. Promote work life balance for our staff. Besides hard working to support customers, and they also have time to enjoy family time.

Our Strengths

The goal of any organization is to gain more loyal customers. Loyalty is often dependent on customer satisfaction and satisfaction in turn is often determined by customer service. Loyal customers are often a constant source of revenue because they value a particular product or brand and reorder again. This kind of loyalty frequently passed on from one generation to another especially if the product is continually changed to meet their changing needs. Loyal customers are also willing to pay a premium price and are not easily deflected even though they are targeted by competitors. In fact, loyal customers provide free advertising through positive word-of-mouth, recruiting new customers for the company. Our staffs are well trained in providing high quality of customer service. Their many years of expertise and knowledge in ink jet printer and related industrial has guarantee to provide good and quality service to our customer.

Methods used to improve customer service are as follows: –

Professionally train all sales personnel in product knowledge, product information is disseminated to sales personnel, so that they could explain to customers on its benefits and special features.

Sales personnel are required to maintain close contact with customers, look into customers’ requirements and feedback. Customers’ feedback and complaints are handled promptly.

Any defective parts brought up by customers (genuine cases) are to be replaced as soon as possible. The faulty parts have to send back to Principle office in a shortest time for warranty claim.

Technical staff will be constantly upgrading their trouble shooting skills and also customers handling skill to enhance the service department quality and provide the best and fast response time to our customers.

Some of

Our Top Customers References